My Search For A Good Customer Help Desk System

groovehq

All online businesses - big and small - need to have some kind of system in place for managing customer support. Problem is, like a lot of other things these days, there are about a thousand different options for doing so. Lots of different support desks out there, and it is hard to determine which way to go with it all. I've tried my share of them, and I just recently switched over to a new one. So, I thought I would take a few minutes and give a run-through of the options I've tried. If … [Read more...]

What Should You Do With Your Blog Homepage?

Intricate question

Chances are, YOU are completely dropping the ball with your blog homepage. Now, don't take this personally or anything. It is just an odds thing. In my line of work, I happen to look at a lot of blogs and a great number of them have very ineffective homepages. Does your homepage sport the following things? A long list of the latest posts, perhaps even with the content of the posts displayed, so that your homepage is this LOOONNGGGG super-scrolling thing? On those latest posts, you've … [Read more...]

How Internet Marketers Are Misleading People With Tiny Email Lists (And How To Recover)

Bichon maltais blanc assis & coquin sur fond blanc

So, I just spoke with a consulting client. She ran a coaching business. And she had questions about how to properly handle her email list in terms of autoresponders, the content of the emails, etc. Like a lot of people, she had her email list hosted with Mailchimp. She had a list of 224 people. The thing is... she has had very little contact with this list. She was rather defeated about it. She felt like a list of 224 people was too small... almost inadequate. She had seen some internet … [Read more...]

Should You Be Bummed When Somebody Unsubscribes From Your List?

You just wrote what you believe is an important email for your subscribers. Perhaps a link to your latest post which you know rocks. Or perhaps even a product recommendation that you truly believe is awesome and will benefit your readers. So, you send the email to your list. And... You check back the next day and you see that a certain number of people unsubscribed from your list after getting your email. What? Why? It is like a little punch in the nuts. :) Why are they … [Read more...]

How I Write and Send An Email To My Email List Within 60 Seconds Using Tools & Systems

IFTT job

Systems. It is on my mind. One of my big pushes in 2013 is to systematize things in my business as much as possible so as to automate them and/or make them take as little time as possible. It starts like this... I take some kind of task that I find needs to be done on a repeating basis. I then break that process down into steps. I then look for any way to shorten it. I document it and post it into my company training portal (for my virtual assistants). So, one example is how I can … [Read more...]

Ten Minute Pages Versus OptimizePress / Premise / LeadPages

optimizepress-small

Over the last several days, I've been talking about Ten Minute Pages - a simple drag & drop solution that creates landing pages and squeeze pages in just about the easiest fashion I've ever seen. But, I've also been a pretty big proponent of OptimizePress in the past. And, I know many of my readers also use Premise. So, the question is... where does Ten Minute Pages (aka 10MP, for short) come into the mix? Does 10MP make OptimizePress or Premise obsolete? If you already own … [Read more...]

How Email Marketing Is Changing, Why Open Rates Are Declining, And What You Need To Do About It

New message

One thing constant in the world is change. And, being in this world of internet business as long as I have, I know more than most how true that is. Things are changing. And they're changing fast. And, if you don't keep your eyes open, you'll get left behind by not adjusting to changes as they happen. I believe one such change that is happening is in the world of email marketing. Is Email Dead? Hehehe.... yeah right. It isn't dead. But, it sure as hell is changing. Simply put, the … [Read more...]

How To Answer The Dangerous Question For Entrepreneurs: What Do You Do?

You're in a room with a bunch of people networking. Perhaps a business function of some kind. You're enjoying talking to people, however something is bothering you... One of the most common questions people are asking is... What do you do? In other words, what is your business? What do you do for a living? And when you don't feel as if you can easily and clearly answer that question, it can be a bit bothersome. Or perhaps you feel as if your answer is inadequate. The thing is... … [Read more...]

How To TurboCharge Aweber Beyond Built-In Capabilities [AW Pro Tools]

AW Pro Tools Review

I recently announced that I was switching my email marketing for the Academy from Aweber over to Office Autopilot. For me, this makes sense. However, for many people who read my blog, it won't. The fact is that Office Autopilot is overkill for the typical solopreneur or blogger. Not only that, it starts at $297/month and that, alone, puts it out of most people's reach. But, it is possible to combine a few solutions together in ordet to get a "light" version of Office Autopilot. For … [Read more...]

Why I’m Switching From Aweber To Ontraport Office AutoPilot

aweber-office-autopilot

There probably isn't anything in the world of online business that causes as many discussions, confusions and opinions than talking about different platforms. Which cart do we use? Which email service should we use? Which plug-ins do we use? It is easy to get so focused on the software that we become paralyzed by the decision. And, it is easy to assume that because some people you look up to are using a particular tool, then it must be the thing to use. But, then you see other people using … [Read more...]

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