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Screw You, Domain Renewal Group

Anybody who is in this business owns one or more domain names. In many cases our WHOIS records for our domains contain our contact info, including address. This allows companies like the Domain Renewal Group to fetch my information (or your’s) and send you a “renewal notice” for your domain.

renewal

The above is a scanned image I recently got for one of my domains. I have gotten MANY such notices from this company. Here is my problem with this:

  1. They purposely make it look like a bill. This is no doubt designed to get people to accidentally change their domain name to these guys from its current registrar. A lot of people (rather naively) pay bills quickly without truly looking it over. And I bet these guys have gotten a lot of new “customers” because the person thought it was a bill.
  2. Even seeing through the above, their pricing is ridiculously high. I can renew my domain far cheaper at GoDaddy. When you visit the company’s website, you see that $30/year will get you basic hosting, too. This is not clear on this promotion.

I find this kind of promotion deceiving. It is designed to hopefully fool people into changing their domain to these guys. As a guy who is trying to help others get into this business, people who may not be totally up to speed on how these things work, I hate to see companies like this seemingly trying to take advantage of them.

BTW, according to this blog post, this company also goes by the name of Domain Registry of America and Liberty Names of America. That’s probably correct because I’ve gotten mail pieces from these names as well.

Use a reputable domain registrar guys. I personally recommend GoDaddy.

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Got a Question or Comment?

  1. Thanks for referencing my blog post, David. The more we do to expose these companies, the fewer people will be taken in by their tactics.

  2. You could ask your registrar if they provide “private WHOIS”. I own two domains registered by Name.com and Bluehost.com and both provide this service absolutely free!

  3. You could ask your registrar if they provide “private WHOIS”. I own two domains registered by Name.com and Bluehost.com and both provide this service absolutely free!

  4. Thanks for bringing this up. I get these all the time also and it’s easy to see how those new to this business can be deceived by these mailings. They are also targeting larger companies where these “invoices” may fall through the cracks and be paid unwittingly.

    There are also similarly deceptive telephone directory mailings sent out to businesses.

    These people are no different than spammers and don’t care how disruptive they can be as long as they get their percentage of dupes to buy into their scams.

  5. Thanks for bringing this up. I get these all the time also and it’s easy to see how those new to this business can be deceived by these mailings. They are also targeting larger companies where these “invoices” may fall through the cracks and be paid unwittingly.

    There are also similarly deceptive telephone directory mailings sent out to businesses.

    These people are no different than spammers and don’t care how disruptive they can be as long as they get their percentage of dupes to buy into their scams.

  6. I can’t stand it when companies disguise solicitations and advertisements as bills. It’s infuriating! The company that did the fumigation of my new home sent “bills” for services that weren’t even rendered yet, and even had the nerve to put late charges on it! Although they were contracted to provide the initial fumigation (which the builder paid for), I was never under any obligation or contract with them. I was livid! I promptly made several angry calls and even had an attorney friend of mine contact them just to ruffle their feathers. Unfortunately, their tactic works because I often see their signs in homes that were built well before mine.

  7. I can’t stand it when companies disguise solicitations and advertisements as bills. It’s infuriating! The company that did the fumigation of my new home sent “bills” for services that weren’t even rendered yet, and even had the nerve to put late charges on it! Although they were contracted to provide the initial fumigation (which the builder paid for), I was never under any obligation or contract with them. I was livid! I promptly made several angry calls and even had an attorney friend of mine contact them just to ruffle their feathers. Unfortunately, their tactic works because I often see their signs in homes that were built well before mine.

  8. Thanks for the heads up. I’ve just received one just like it here in London. I have returned it to them in their own envelope, without a stamp and with a moderateley rude comment scrawled across it. They’ll have to cough up for the postage fee. Snigger.

  9. Thanks for the heads up. I’ve just received one just like it here in London. I have returned it to them in their own envelope, without a stamp and with a moderateley rude comment scrawled across it. They’ll have to cough up for the postage fee. Snigger.

  10. Juan Carlos says:

    I got one from Domain Renewal Group, thank you por your post!

  11. Juan Carlos says:

    I got one from Domain Renewal Group, thank you por your post!

  12. I paid a domain renewal group bill thinking it was the co i’m with, on going to the address i was sent to an other mbe buiness service centres 439 little bourke st melbourne they said they just look ater the mail and would not let me know were the cheques are sent on to

  13. I paid a domain renewal group bill thinking it was the co i’m with, on going to the address i was sent to an other mbe buiness service centres 439 little bourke st melbourne they said they just look ater the mail and would not let me know were the cheques are sent on to

  14. Yes I get these letters often. They frost me as I know they are a major scam to defraud those who are not wary. I call them and complain, but they hang up on me. They want my address and phone numbers which I refuse to give to them. Dude its on the domain! I’m not hiding! And yes they are way expensive.

  15. Yes I get these letters often. They frost me as I know they are a major scam to defraud those who are not wary. I call them and complain, but they hang up on me. They want my address and phone numbers which I refuse to give to them. Dude its on the domain! I’m not hiding! And yes they are way expensive.

  16. Hi Everyone,
    I got the same letter this morning. I was quick to ring the company to complain but ended up even angrier was talking with a crude and faceless “customer” rep. Anyway, I’ve reported this case to trading standards UK (https://secure.consumerdirect.gov.uk/reportascam.aspx)

  17. Hi Everyone,
    I got the same letter this morning. I was quick to ring the company to complain but ended up even angrier was talking with a crude and faceless “customer” rep. Anyway, I’ve reported this case to trading standards UK (https://secure.consumerdirect.gov.uk/reportascam.aspx)

  18. I’m going to file a complaint with the Better Business Bureau. Their website says they’re based in Buffalo, NY.

  19. I’m going to file a complaint with the Better Business Bureau. Their website says they’re based in Buffalo, NY.

  20. Isn’t this type of advertising prohibited by the INACC (or whatever the intials are) ? That is, my WHOIS record is NOT to be used for solicitation of services ?

    Tom

  21. Isn’t this type of advertising prohibited by the INACC (or whatever the intials are) ? That is, my WHOIS record is NOT to be used for solicitation of services ?

    Tom

  22. Check out domaintools on droa.com and domainrenewalgroup.com. As far as I can tell by that information, it’s the same company. Liberty Names of America however might be another company which does the same thing as DROA.

  23. Check out domaintools on droa.com and domainrenewalgroup.com. As far as I can tell by that information, it’s the same company. Liberty Names of America however might be another company which does the same thing as DROA.

  24. Karen Schofield says:

    Thanks for this page. I was not sure what was up with Domain Renewall Group, but it looked real until I read closely. Seems like fraudulent business practice to me.

    Karen

  25. Karen Schofield says:

    Thanks for this page. I was not sure what was up with Domain Renewall Group, but it looked real until I read closely. Seems like fraudulent business practice to me.

    Karen

  26. Wow, I wish I found & read all this before I paid. Thank god i payed by card cause & the bank is covered & can refund. I can not understand how these guys have been running this scam for over 10 years & noone has found them to stop. They must be millionaires by now.

  27. Wow, I wish I found & read all this before I paid. Thank god i payed by card cause & the bank is covered & can refund. I can not understand how these guys have been running this scam for over 10 years & noone has found them to stop. They must be millionaires by now.

  28. I receive these stupid “Expiration Notices” now for years.
    Glad they send an empty envelope with it, so I fill it with some old leaflets (from lidl etc.) and send it back with no stamp on it.
    Who’s the stupid one now?

  29. I receive these stupid “Expiration Notices” now for years.
    Glad they send an empty envelope with it, so I fill it with some old leaflets (from lidl etc.) and send it back with no stamp on it.
    Who’s the stupid one now?

  30. Oh, that is too funny. Thank you for that idea dafini.

  31. Oh, that is too funny. Thank you for that idea dafini.

  32. Good post, but GoDaddy is a terrible recommendation.

  33. Good post, but GoDaddy is a terrible recommendation.

  34. Thank you very much for posting this. We just received their “fake” bill in the mail today. The funny thing is that I have my domain registered with a totally different company than others have mentioned. When is someone going to stop these crooks?

  35. Thank you very much for posting this. We just received their “fake” bill in the mail today. The funny thing is that I have my domain registered with a totally different company than others have mentioned. When is someone going to stop these crooks?

  36. Thanks for taking the time and explaining this issue. But I don’t think that “Liberty Names of America” does the same thing. I personally known the owners and they actually get a lot of complains regarding “The Domain Renewal Group”. So, please remove their name, that is not a good image for their company. If you have proof send it over! I’ll pass it on to the owners right away.

  37. Thanks for taking the time and explaining this issue. But I don’t think that “Liberty Names of America” does the same thing. I personally known the owners and they actually get a lot of complains regarding “The Domain Renewal Group”. So, please remove their name, that is not a good image for their company. If you have proof send it over! I’ll pass it on to the owners right away.

  38. @J.J.: I got a letter from Liberty Names of America very similar to those that DRoA/DRG sends. It looks a lot like an invoice, just like the DRoA letters and the domains prices are very high, just like DRoA. Sorry, I shredded the letter, so I can’t provide proof on here, but I’m sure many others can confirm that this is true.

  39. @J.J.: I got a letter from Liberty Names of America very similar to those that DRoA/DRG sends. It looks a lot like an invoice, just like the DRoA letters and the domains prices are very high, just like DRoA. Sorry, I shredded the letter, so I can’t provide proof on here, but I’m sure many others can confirm that this is true.

  40. Jennifer says:

    After receving this letter I called their toll free number and told them to remove me from their mailing list.

    And Liberty Names Of America is owned by them too. They have many names.. sorry J.J.

  41. Jennifer says:

    After receving this letter I called their toll free number and told them to remove me from their mailing list.

    And Liberty Names Of America is owned by them too. They have many names.. sorry J.J.

  42. Melanie says:

    I just sent them a check!! I thought it was from my original company and now feel very stupid for not checking first. What should I do now? I wished I paid by credit card so I could dispute it. Has anyone received a refund from them?

  43. Melanie says:

    I just sent them a check!! I thought it was from my original company and now feel very stupid for not checking first. What should I do now? I wished I paid by credit card so I could dispute it. Has anyone received a refund from them?

  44. @Melanie: If they haven’t cashed it yet, I think you can go to the bank and cancel the check.

  45. @Melanie: If they haven’t cashed it yet, I think you can go to the bank and cancel the check.

  46. Hi Melanie… yes, Aleksy is right. You can issue a stop payment on the check. You should be able to do that over the phone or online, depending on which bank you are with. Some banks (mine, in particular) do charge a fee for this. But you will need to call them as soon as possible. Don’t let Domain Name Group get your money!

    Sincerely,
    Nancy Morrison
    Multimedia Producer
    MG FORCE, Multimedia

  47. Hi Melanie… yes, Aleksy is right. You can issue a stop payment on the check. You should be able to do that over the phone or online, depending on which bank you are with. Some banks (mine, in particular) do charge a fee for this. But you will need to call them as soon as possible. Don’t let Domain Name Group get your money!

    Sincerely,
    Nancy Morrison
    Multimedia Producer
    MG FORCE, Multimedia

  48. Annie Nunn says:

    After several emails to this company they have agreed to refund my money! Without any problem at all, so I’ll let you know when money is back into my account.
    Thanks for all your feedback.

    Annie

  49. Annie Nunn says:

    After several emails to this company they have agreed to refund my money! Without any problem at all, so I’ll let you know when money is back into my account.
    Thanks for all your feedback.

    Annie

  50. C Mulinix says:

    I got the letter from Domain Renewal Group today and had my checkbook ready before deciding to Google the name. Thank goodness, it led me to you and saved me $30. Thanks for the information.

  51. C Mulinix says:

    I got the letter from Domain Renewal Group today and had my checkbook ready before deciding to Google the name. Thank goodness, it led me to you and saved me $30. Thanks for the information.

  52. I received one of these letters a few days ago and thought “huh, I didn’t register through them… and I’m not paying 30 dollars to renew.” This is definitely deceiving and practices like this should be made illegal.

  53. I received one of these letters a few days ago and thought “huh, I didn’t register through them… and I’m not paying 30 dollars to renew.” This is definitely deceiving and practices like this should be made illegal.

  54. I recieved the exact “notice” from the Domain Renewal Group as you have posted here. The way it is presented led me to percieve it as a notice of “maintenance” for my present domain provider. The key word is “switch today”, prompting to this research them and find this sight. It reminds me of the companies sending out false virus notices to entice people to buy thier software to “fix” the notice they sent out! What a world, what a world.

  55. I recieved the exact “notice” from the Domain Renewal Group as you have posted here. The way it is presented led me to percieve it as a notice of “maintenance” for my present domain provider. The key word is “switch today”, prompting to this research them and find this sight. It reminds me of the companies sending out false virus notices to entice people to buy thier software to “fix” the notice they sent out! What a world, what a world.

  56. Absolute top man, I just sat down in front of my laptop ready to pay this bill for £65 for 5 years, when I Googled this company just in case it was a scam. Your site came up about 3 down and just saved me big time. Thank you very much for sharing this with the world, and I owe you a drink.

  57. Absolute top man, I just sat down in front of my laptop ready to pay this bill for £65 for 5 years, when I Googled this company just in case it was a scam. Your site came up about 3 down and just saved me big time. Thank you very much for sharing this with the world, and I owe you a drink.

  58. I just called the 800# on the letter and asked them to remove my mailing address. The guy was polite, and it only took a minute.

  59. I just called the 800# on the letter and asked them to remove my mailing address. The guy was polite, and it only took a minute.

  60. Bluehost Blues says:

    Bluehost keeps my physical address private, listing my site under their business address instead. BUT for the first time I received this scam letter from Domain Renewal Group. This means either:

    1: Bluehost sold my physical address info.
    2: Domain Renewal Group challenged to obtain my legal physical address from Bluehost, and they were tricked/caved.
    3: ???

  61. Bluehost Blues says:

    Bluehost keeps my physical address private, listing my site under their business address instead. BUT for the first time I received this scam letter from Domain Renewal Group. This means either:

    1: Bluehost sold my physical address info.
    2: Domain Renewal Group challenged to obtain my legal physical address from Bluehost, and they were tricked/caved.
    3: ???

  62. Bluehost Blues says:

    by the way, my mailing address is not listed anywhere on my website (it is a porn site, so I have good reasons) and I have been successful up till now to not have it leaked. Where do I rage: Bluehost or Domain Renewal Group?

    • Bluehost Blues,
      Most likely they got your address from the WHOIS database, associated with your domain. Your host has nothing to do with it.

  63. Bluehost Blues says:

    by the way, my mailing address is not listed anywhere on my website (it is a porn site, so I have good reasons) and I have been successful up till now to not have it leaked. Where do I rage: Bluehost or Domain Renewal Group?

    • Bluehost Blues,
      Most likely they got your address from the WHOIS database, associated with your domain. Your host has nothing to do with it.

  64. I am screwed up by this company. I got such a mail. I suspected at first. But then I thought I still need to trust people and paid $50 for two years. Later on, I noticed that I registered with less than $10/year before. And I got an email from them saying:

    The transfer and renewal of your domain name, … is
    not yet complete at this time.

    Reason:
    ——-
    1) The Domain name is currently in a “REGISTRAR-LOCK”
    status with …
    2) We require that you provide us with an EPP
    Key/Authorization Code from …

    Now I need to find out if I can get the $50 refunded and how.

  65. I am screwed up by this company. I got such a mail. I suspected at first. But then I thought I still need to trust people and paid $50 for two years. Later on, I noticed that I registered with less than $10/year before. And I got an email from them saying:

    The transfer and renewal of your domain name, … is
    not yet complete at this time.

    Reason:
    ——-
    1) The Domain name is currently in a “REGISTRAR-LOCK”
    status with …
    2) We require that you provide us with an EPP
    Key/Authorization Code from …

    Now I need to find out if I can get the $50 refunded and how.

  66. Annie Nunn says:

    Hi James,
    I know how you feel, I too paid my $65 for 2 years and got the same reply as you did, so I notified my bank to do a “hold” then emailed Domain Group with my complaint about dishonesty etc etc, and demanded a refund. Within 2 weeks I had been refunded my $65 no problem.
    Good luck, I guess that for every one that does something about it there must be hundreds who just “put it down to experience” which is what “Domain Group” are making $$$ from.
    Annie

  67. Annie Nunn says:

    Hi James,
    I know how you feel, I too paid my $65 for 2 years and got the same reply as you did, so I notified my bank to do a “hold” then emailed Domain Group with my complaint about dishonesty etc etc, and demanded a refund. Within 2 weeks I had been refunded my $65 no problem.
    Good luck, I guess that for every one that does something about it there must be hundreds who just “put it down to experience” which is what “Domain Group” are making $$$ from.
    Annie

  68. Thanks, Annie. They already cashed my check so bank can not hold any more. But I will try my best to get it back. It is not money issue, but feel bad being cheated.

  69. Thanks, Annie. They already cashed my check so bank can not hold any more. But I will try my best to get it back. It is not money issue, but feel bad being cheated.

  70. Annie Nunn says:

    I’m sure you will get refunded James, I paid by credit card which was an immediate payment and yet they still refunded money back into my account.
    Think positive and good luck!

    Annie

  71. Annie Nunn says:

    I’m sure you will get refunded James, I paid by credit card which was an immediate payment and yet they still refunded money back into my account.
    Think positive and good luck!

    Annie

  72. There are far too many scams going for domain renewals. My box gets bombarded with fake renewal letters. Someone not paying attention might actually think it’s a bill. It’s not! It’s junk mail!

  73. There are far too many scams going for domain renewals. My box gets bombarded with fake renewal letters. Someone not paying attention might actually think it’s a bill. It’s not! It’s junk mail!

  74. Even in the UK, I get those mail outs from Domain Registry of America. You’re right, they are incredibly deceitful and designed to scare unwitting domain owners into renewing their domain with them. I now register every domain privately.

  75. Even in the UK, I get those mail outs from Domain Registry of America. You’re right, they are incredibly deceitful and designed to scare unwitting domain owners into renewing their domain with them. I now register every domain privately.

  76. Yeah I got one of those sent to me in Australia and I have helped 5 friends this year, to cancel debits they subscribed to online and can’t figure out how to get out of. I use Godaddy as well (always using a coupon code at checkout), the up-sell minefield is annoying but otherwise I am happy.

    Domain Renewal Group – Scam

  77. Yeah I got one of those sent to me in Australia and I have helped 5 friends this year, to cancel debits they subscribed to online and can’t figure out how to get out of. I use Godaddy as well (always using a coupon code at checkout), the up-sell minefield is annoying but otherwise I am happy.

    Domain Renewal Group – Scam

  78. Just received a letter here in the UK from the Domain Name Renewal group. I own a lot of domains and have heard nightmare stories about such companies in the past but have never received one of their letters before now. I can see why a lot of people may get sucked into this crap but at least your blog post is right up there in the Google UK results when searching for “domain renewal group”.

    Fill the return envelope full of dirt and send it back to them.

  79. Just received a letter here in the UK from the Domain Name Renewal group. I own a lot of domains and have heard nightmare stories about such companies in the past but have never received one of their letters before now. I can see why a lot of people may get sucked into this crap but at least your blog post is right up there in the Google UK results when searching for “domain renewal group”.

    Fill the return envelope full of dirt and send it back to them.

  80. iigruntii says:

    You are a real life saver. I started to fillout the online form, but when I did not enter into a secure area when entering in my credit card information I grew suspicious.

  81. One week ago i received a similar letter in Austria, Europe – pricing was 28,-€ for one year. I indeed first thought it was a bill they sent me and was about to call my registrar, because i just payed that bill.
    thanks for the post.

  82. Too Many Anyones says:

    Useful warning. Thanks. I'm in the UK and also got one of these letters. As suggested by JC (below) returning their envelope (filled with junk mail) and no stamp will cost them twice the postage to receive. As long as they accept enough of these fake returns at least it will cost them in postage and time. Why not just spam them once a week with mail addressed to “Domain Renewal Group, 56 Gloucester Rd, Suite 526 London UK SW7 4UB (without a stamp!)”, Hit back at these leeches.

    • Tim Moore says:

      That’s a great idea! I’m sending their returning envolope back, without a stamp and with a little note telling them what I think about them!

  83. My mother almost sent off this renewal (for 5 years) after receiving it at home after I'd moved out. I asked her to scan me a copy and was astounded. If you read it carefully you can tell that it's soliciting business, but it fooled my mum.

  84. They're doing it in England now. They have an office in London.
    I thought it looked like a cheap scam.
    Thanks for heads-up

  85. mds_skidmore says:

    domain renewal group has cause us to lose our website that we just purchase with our business they not only mislead us by the bill but our website got shut down and they directed us to Melbourne which we couldnt get thru for days and no reply until weeks later from email and they said they never had our original acct. and now we lost our website and someone else has it that was the reason we bought this motorcycle business because of this large existing advertise site so they cost us thousands and now we are at such a lost on what recourse to do. any ideas?

  86. I received a letter/bill from the domain name renewal group , promptly paid the $95 & now my website is down ! What do i do now?

  87. Frank C. Tannehill says:

    Hello David and thank you for giving us a heads up. I noticed that many other blog owners have wrote about this scam and think it's quite an admirable initiative: letting the people know they can get fooled. As you said the email looks quite real and if someone isn't really paying attention they can get fooled. Before answering to such letters do a domain name search and see what's what, check the Whois and see the expiration date and the service the domain is registered under.

  88. Frank C. Tannehill says:

    Hello David and thank you for giving us a heads up. I noticed that many other blog owners have wrote about this scam and think it's quite an admirable initiative: letting the people know they can get fooled. As you said the email looks quite real and if someone isn't really paying attention they can get fooled. Before answering to such letters do a domain name search and see what's what, check the Whois and see the expiration date and the service the domain is registered under.

  89. Totally agree with Bluehost Blues.
    I use Hostmonster (Bluehosts’ sister company). I always opt for private registration on all my domains. What’s the point of that if these guys still have access to that info. I’m suspecting someone is selling info because I found this page on their site which clearly shows once you opt for privacy, all correspondence goes through them: https://www.hostmonster.com/privacy.html. So I’m going to call and find out how these guys got my home/billing address, which is actually totally different from my office address which appears on my site.

    I knew something was wrong immediately I saw the letter though because Hostmonster has never contacted me by mail before.

    Sad stuff

  90. Jane Shaw says:

    Thank you, Mr Risley, for your plain speaking on this tedious subject. I received DRG's panicky letter just today and decided it was a scam, but thought I'd just Google their name to see what I could discover. Up came your name. I have enjoyed reading your comments. Tjhnak you.

  91. Michael says:

    I just got a letter from them. Thanks to all of you who post on the internet that this is a scam. Luckily I remembered that I got that particular domain half a year ago so no way that was due for a renewal.

    Isn't there anything one can do to outlaw these idiots? Someone may actually pay them by mistake!

  92. Thanks from me also. Your alert showed up directly under their link whan I Googled them.
    They mailed a phony invoice my home address which is not shown on my website so they're up to no good.

    They have the morals of a Nigerian extortion racket.

  93. Today I received the same letter.

  94. David Risely says:

    your a dumb cunt hahahaha

  95. Johnniemaher says:

    I got the same letter. I’m with GODADDY and I rang them up and of course they told me it’s a ‘scam’. It’s terrible that this type of thing goes on.

  96. Healthycolonics says:

    I keep getting the same letter’s, unfortunantly they caught me out last year and I sent them £20 UKpounds, thank goodness that’s all it was. Ive recently sent them a very large note to the address they provide 56 Gloucester Rd suite 526 London SW7 4UB….. and told them to GET LOST!!!!!!

  97. Yes, I received one of these today addressed to someone else, for a website that is “under construction”.

    The scammers must think that we are stupid.

  98. BG, Ireland says:

    Thanks for this heads up… I am not nieve but nearly paid this one… I have lots of tech skills but domain management issues are not among them…. Brian, Ireland

  99. donnaMorris says:

    I am assuming it is legal its seems to have been going for a while, we got a letter too. What they are doing is deceptive, it is easy to assume that its a bill not a form of solicitation.
    here’s what I suggest we all do… write an email to our domain provider and make them aware this is happening, domainrenewalgroup are posting these letters out over 4 months before the renewals are due, if we all got an email just before they sent this letter it would nip this in the bud. So please make your domain provider aware.

  100. Yeah I got a letter from these a-holes too. The best thing to do is to send the letter back and in the credit card section, write “Domain Renewal Ain’t Getting My Money LOL” and in the total amount section, write “Jack Sh*t for You Scammers”

  101. Chartlotte says:

    Thanks for sharing this info. I recently got a letter from them as well and decided to check them out before parting with my cash. I’m very glad I stumbled upon this and shan’t be giving these scammers the satisfaction. I’m shocked to see how global they’ve become (I’m from the UK like several of the other commenters).

  102. If you do get caught and cannot cancel your payment”Refunds for uncompleted transfer and renewals are refundable less a 10% fee.”
    “If payment is made by check, a refund will be issued by check. A refund by check may take up to 6-8 weeks to process as DROA must first confirm that the check has cleared, and has not returned as NSF or Stop Payment. If payment is made by credit card, a refund will be issued to that same credit card only. A refund to a credit card may take up to 10 days to process as DROA must first confirm that the charge to your credit card has cleared, and a “Charge Back” has not been initiated. ”

    I would like to know if they do pay and receive mail that comes without stamps?

  103. Otuatail says:

    Yes but my details were never made public
    Desmond York UK)

  104. Chrisvizz says:

    Hi, I got a letter too but my contact details are protected by
    WhoisGuard. How can they still get my contact info?

  105. There is another one called Domain Services too.  I have just saved two of my clients the best part of £50 per domain because they actually asked me about these invoices before paying them and will now have to email the rest to ensure that they don’t get sucked in.  One that I got from the company you mention is actually for a listing that I made private a few weeks ago so Im not sure how they got my info – unless the prepare their mailings a month or so in advance.

  106. I agree with Dave.  This is really a scam to get more money!  I was on the verge of paying and realised what it was about so have saved myself a bit of money.  This is not the first time I have come across this type of scam and it has made me careful about bills I receive.

    Junedf

  107. Jamesalanc says:

    Hey have just recieved a letter like the above. Thought this was a con so checked it out.  Thanks to the information you have provided I now know I was right.  Keep up the good work.

  108. This is scam; deceptive and has conned a lot of people out of cash! ICANN needs to step up and do something about these guys! This needs to be better policed

  109. Hi, just received a letter from them. I will share this post with everyone I know to make them aware of this scam.
    Thanks!

  110. Mylzrulz says:

    following on from your comment.  I agree.  Manipulative phrases designed to scare…..Failure to renew….may result….making it difficult for your…..we would like you to transfer…….the letter  is designed to look like a bill…but it states in bold…this notice is not a bill…it is rather….wait for it….an easy means of payment should you……….very manipulative wording

  111. Got this letter in Auckland, New Zealand – addressed to Auckland, Australia – apart from being a scam, carefully set out as a legitimate bill, they can’t even copy my address correctly. I’m surprised the letter even arrived – N.Z and Australia are different countries!

  112. If you have paid by credit card, you can almost certainly get your money back by going through the chargeback process.

    There is, no doubt, a clause in the agreement between them and their credit card sevices provider specifying limits on the number of chargebacks (or percentage of value of chargebacks) per month that can be tolerated. Anything above that number incurs a charge on them by the merchant service provider.

    So, if you are going to do a chargeback do it in an ‘even’ month not an odd month (i.e Feb, April, June) to ensure that chargebacks are co-ordinated in such a way as they incur an extra financial penalty as opposed to just returning the amount that they stole.

    Also, in the UK, Trading Standards only take action if a certain threshold is reached in terms of the number of complaints. Because they spread their their activity accross the World it means that each Trading Standards body is less likely to recieve enough complaints to act.

    So, if you actually want to curb them. Don’t stop at writing a blog post/comment. Write to an official body to ensure that the threshold is reached.

    These scammers think they have skirted the law because they are being clever. However clever they are, they employ and train up young idiots who eventually make mistakes and push things beyond the law without the boss being aware. This is when the authorities perk up and when the boss finally ends up in prison.

     

  113. Hi

    we have our business for almost four years now and paying domain group renewal $75, and i look it up on whois and my domain is registered…so how can it be a scam im confused. please help

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