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  • Cloudways Experience

    Posted by Mark Nicholson on October 15, 2020 at 2:15 pm

    Hi David,

    I signed up for a trial with Cloudways, using your affiliate link, and am very impressed with the capability of the platform. However I have one almighty snag: It won’t let me convert from the trial to a paid subscription!

    When I enter credit card details it goes into a loop of verifying my card and never comes out. It asks to verify, I say yes and give it all the details, it goes away and thinks for a while, and then comes back to the same verification page. I’m stuck!

    I’ve tried reaching out to both technical support and their sales site to no avail. I get lots of happy-clappy email from them saying how good they are and how perfect my life will be once I’m a subscriber but I cannot subscribe!

    Do you have any ears to whisper in or asses to kick to get this resolved? Thanks!

    – Mark

    Mark Nicholson replied 1 year, 7 months ago 3 Members · 5 Replies
  • 5 Replies
  • Mark Nicholson

    Member
    October 18, 2020 at 5:30 pm

    I finally got a human at Cloudways and they sorted me out, but I have decided to use Kajabi as I have made more progress with their trial site than all of the WP+plugin stuff put together. So no need for any action, thanks.

  • David Risley

    Administrator
    October 19, 2020 at 7:43 am

    Good you got it worked out. I never had any such issue.

    Kajabi is certainly a very different way of going. I can’t say I would recommend it, tho. All-in-one systems have convenience, but often drawbacks in other ways. Plus, Kajabi is pretty expensive. Obviously, the call is your’s to make.

  • Mark Nicholson

    Member
    October 19, 2020 at 12:48 pm

    Hi David,

    Thanks for that. I suspect Kajabi is actually based on WordPress, but by the time you add up all the costs of the various pieces you need for a WP stack, Kajabi’s pricing looks very good. Especially once you factor in the video hosting cost.

    Fortunately, almost all your advice on this site, bar the Tech Library, is useful whatever platform you are using and all the principles of good blog marketing still apply.

    – Mark

  • John Vaughan

    Member
    November 22, 2020 at 8:25 pm

    We’ve been using Coudways now for about 6 weeks and it has been fantastic. Their support is instant, although it is via chat, not phone, the backend is clean and easy to use, you have a choice of hosts and locations right around the world, they start cheap, you can easily upscale them as required. All in all, they are the best internet providers w’ve used (even though they are not really a provider, but a gateway to VPS hosts).

  • Mark Nicholson

    Member
    November 24, 2020 at 3:27 pm

    I’m sure they are good, I was only speaking from my experience. I think the lesson here is that we really need to test our user interactions and email chains for what happens if it doesn’t work. In this case, because Cloudways is based in Malta my credit card company wasn’t authorizing the transaction, but there was no way for me to work that out, based on the interaction with the Cloudways server. So somewhere in their workflow, they do a credit card check, IF successful continue, IF failed go back and ask the question again, without giving any feedback.

    Lesson for us all in that, I think :-).

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