Getresponse just deactivated my account – no announcment in advance…

  • Author
      • July 24, 2021 at 5:49 am #3531356


        I had some spam subsriptions and therefore Getresponse suddenly deactivated my account (no more optins and email sending) without any announcment in advance. Did you ever experience something like that with your autorepsonder?


        I’m looking for a new autoresponder, that gives one at least a few days in such a cases, to fix such issues. Just a little announcment few days before an account get’s deactivated…

        Do you know such an autoresponder?

        Or is the way Getresponse does it, just the way everyone does it?! Really don’t hope it!!!

        Thanks for any hint.



        • July 24, 2021 at 5:49 am #3531357

          More and more, I’m becoming a fan of the idea of doing it in-house on WordPress, using something like FluentCRM. You definitely wouldn’t have that problem that way.

          • July 24, 2021 at 5:49 am #3531358

            Ok, that sounds of course more secure to do it in house… 🙂
            I only have no idea, if that wouldn’t mean more work, than having an external autoresponder. And in the next weeks, I don’t have enought time for such a big change anyway…

            Is the behaviour of Getresponse according to your experience with other autoresponder companies just normal? Or doesn’t other companies at least offer few days to fix such issues, before they just lock down an account?

            But anyway, I will/want to have a low spam amount. What can I do for that?
            (I already use double optin in)
            – Do you have experience with “honeypots”? This is my favorite so far, because subscriber wouldn’t have more work like with reCaptcha.
            – What about reCaptcha (I hate it)? Have you ever tested if it decreases subspription rates?
            (It looks like Getresponse is gona force me to use reCaptcha to reactivate my account again… – since I don’t have time for another quick fix, I probably have no other way for the next step…)
            – Any other important things to be aware concerning spam subspripctions?

            Thank you very much for your help.


            • July 24, 2021 at 5:49 am #3531361

              If you use double opt-in, that takes care of the illegitimate signup problem. From there, it comes down to keeping a good relationship with your subscribers. Because, there are times when they might report your email as spam and that could have been what happened to you. It usually takes more than a single report, but they may react in that case.

              I wouldn’t use recaptcha or anything like that. Almost certain to hurt conversion rate. Double opt-in should be more than adequate.

              I really don’t know how GetResponse deals with things in comparison to other vendors.

              So, are you saying they will not re-activate you? I mean, if you have to set up somewhere else as it is, then it isn’t as if moving to FluentCRM is going to be more work. A bit more to set up with Amazon SES or something, but usually only takes 20-30 minutes.

              If GetResponse will turn you back on, that’d be better. Than, yuo can figure out best way to go.

              • July 24, 2021 at 5:49 am #3531367

                Haven’t used GetResponse, but have had Mandrill do that (we were self-hosting a Sendy installation and using Mandrill to send the emails.) Amazon SES will also shut you down and won’t tell you why (they’ll just point to their terms) but they do give you a period of time to fix the issue and even if they do suspend sending you can always email them with a breakdown of how you are and have been following their rules and what you’ll do to not fall afoul of their rules in the future.

                The last time we had SES shut us down, the person who gets the notification emails never actually checks them so we had to rush to figure out what was going on. Our best guess is that we sent out a couple of emails with a broken unsubscribe link, so I fixed that issue for future emails and listed out everything else where we were in compliance and we were back up and running within a day. (Our bounce and spam complaint rates are extremely low so it definitely wasn’t caused by complaints.)

                You will have to host software yourself though if you are going to use SES (using something like Sendy or FluentCRM etc.)

                • July 24, 2021 at 5:49 am #3531369

                  Thanks for all replies!

                  It wasn’t an issue of spam complaints in my case. There have been to much bot subscriptions coming from my optin forms. I use double optin, but the confirmation emails have been send as well to the bot email adresses. So there was the problem.

                  I installed in between reCaptcha v3 and Getresponse reactivated my account. reCaptcha v3 isn’t visible and doesn’t take any action of people how subscribe. So I guess this is a good solution, or what do you think David?

                    • July 24, 2021 at 5:49 am #3531371

                      Sure, that’ll work. Another thing you may want to try is to run your domain DNS through CloudFlare. It is free. But, it does put some extra firewall protections in there to keep some bot traffic from ever hitting your server in the first place.

                      • July 24, 2021 at 5:49 am #3531375

                        Ok, that’s interesting. I was using Cloudflare in the beginning, but for some reason (can’t remember why) I then stopped using Cloudflare. I will keep that in mind.

                  • You must be logged in to reply to this topic.