Google Analytics is tracking my site but stats have flatlined

  • Author
      • June 16, 2020 at 12:44 pm #2521632

        At the start of June my traffic was looking as usual, but since 6th June, looking at the All Website Data, All Pages chart my numbers have flatlined and I suspect this is wrong.

        According to the chart today, for example (16th June), my site has had 0 visitors.

        This is definitely not the case, as my weekly subscriber email went out today and this has resulted in site visits with several new comments left.

        On my GA Home it says in the last week:

        Users: 6 (down 98%
        Sessions: 14 (down 96%)
        Bounce: 92.86%
        Session Duration: 0m 01s !

        Any ideas as to what’s happening here?? (I looked at the Google help, but cannot find the likely cause.)

        • June 16, 2020 at 12:44 pm #2521638

          Looks to me like your GA tracking code disappeared. I don’t see it on your site. Maybe when you switched to Thrive Theme Builder?

          Just re-install the code. On the Thrive Dashboard, you can set it up in the Analytics & Settings screen.

          • June 16, 2020 at 12:44 pm #2521643

            Hi David – thanks for the suggestion.

            But my switch to TTB predates this by over a month. It’s only in the last week that my stats have started dropping and then 0 today.

            That section in the dashboard is empty but I definitely had GA connected. How would it just disappear?!

            SG Optimizer (website
            optimisation plugin from my host Siteground) was updated a few days ago. That also
            makes me recall that Siteground were doing some server maintenance in
            recent days. I wonder if that might be the cause?

            • June 16, 2020 at 12:44 pm #2521653

              Just remembered I updated TTB a couple of days ago – maybe that knocked it out.

              • June 16, 2020 at 12:44 pm #2521654

                Have re-installed the GA tracking code in the TTB analytics dashboard. Fingers crossed it stays put this time!

                • June 16, 2020 at 12:44 pm #2521663

                  I see the GA code on your site now. So, you should be good. 🙂

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