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  • ‘Missing’ Page Critical Error

     David Risley updated 11 months, 2 weeks ago 2 Members · 4 Posts
  • Rob Dyer

    Member
    February 11, 2021 at 5:35 am

    @David / anyone – Someone has flagged up to me that one of my blog posts is returning a critical error message saying “Sorry that page is missing”. This post: https://www.therealjapan.com/eating-your-way-around-japan/

    It’s still there on the backend but I noticed when I tried editing it – I could access it fine with the classic editor but not with Thrive Architect. So wondering if it is a Thrive problem? (I’m getting a 500 error when saving another page at the moment even though it does update it fine. Possibly related?)

    The page does appear in (and load from) the Wayback engine.

    I’d be happy to simply create it a new but I already have some comments on the post that I wouldn’t want to loose.

    Any suggestions as to how to resolve this?

    Thanks!

  • David Risley

    Administrator
    February 11, 2021 at 8:06 am

    It seems to pull up fine for me on the front-end. Looks like a normal blog post.

    Who’s your host, again? Sounds like you get odd, random errors. And a 500 error is a server-level issue. Makes me wonder if your host isn’t up to the task. Also, make sure things are updated, in case there are conflicts.

    I used to get random little 500 errors when I was with WPX hosting and it was mainly due to limited memory. All went away when I switched to Cloudways.

    • Rob Dyer

      Member
      February 11, 2021 at 12:10 pm

      Sorry David – I hit delete on this as I solved it. But somehow it got through!

      It was a tad odd, basically Thrive Theme Builder theme needed updating but there was no indication or notification on my dashboard that this was the case.

      I suspected it could be that as there were a bunch of Thrive updates recently and I realised I never got the usual ‘Theme needs updating’ message that you always get after Thrive plugin updates.

      So I checked on my Themes and, sure enough, it was saying TTB needed updating.

      My host is Siteground but planning to move to Cloudways this year.

      Odd.

    • David Risley

      Administrator
      February 11, 2021 at 2:48 pm

      It is possible that the theme conflict caused that error.

      Siteground is nice. Has many conveniences. But, you get more for your money with Cloudways. Especially after the introductory pricing of SG expires and you move up to full price.

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