Awesome Support From ConvertKit. I Want To Acknowledge Them Publicly.
I just want to tell you how responsive ConvertKit support is. Thanks, guys.
I would like to publicly acknowledge and thank the team at ConvertKit for going above and beyond for us. Here’s what happened…
One of my clients has been using ConvertKit. I actually have a few clients who use ConvertKit. They’re a great hosted email list solution. But, this client was looking to switch.
In short, he wanted to begin using Substack. But, the more pertinent concern was that he wanted to get the archived issues of his newsletter out of ConvertKit and securely stored in-house inside of Wordpress.
So, my client came to me for help in getting those back issues out of his ConvertKit account. And my plan was to store them securely inside a custom post type in his Wordpress site.
But, there was a problem…
ConvertKit (like most providers) does not provide a way export broadcasts.
You can export a list, but you cannot export anything else.
This meant that this was going to be a massive (and grueling) copy-and-paste job of 97 issues of his newsletter. And to make matters worse, the images he embedded into his newsletter were being hosted using ConvertKit’s file storage. If we simply copied the text, those images would still be hosted from ConvertKit and not his own Wordpress media library. He would still be dependent on ConvertKit.
So, I contacted ConvertKit.
Was there a way to export archives? Some behind-the-scenes option they might have internally to export that stuff and send it to me?
Unfortunately, the answer was no.
I got VERY fast response from VJ in their support team. She took my request up the food chain to check into it for me. She was highly responsive… especially considering I was emailing them about this when I wasn’t even myself a customer of ConvertKit.
This is what brought David (from ConvertKit) in. He’s a Technical Account Manager. He said:
This was impressive. They were actually offering to step in and do the manual work to import this stuff into my client’s site? That’s just crazy.
Just to be clear, too, I wanted to make sure they knew that my client was very likely to be moving on from ConvertKit because he wanted to switch over to Substack. I told him:
To be honest with you, my client may be looking to switch his list over to Substack. So, I’m just letting you know in case you guys don’t want to put man-hours into an account which may not stick around for too long.
With that, I got permission from the client to provide a backend login to the ConvertKit team. Once approved, I shared access and they got to it.
Within about 2 days, they had all the back issues moved into Wordpress for us.
There were some things I needed to fix for my client. There were some details about how the content was posted that wasn’t right and we can handle that. But, the fact they did it at all is what’s impressive.
I imagine they had more than one person working on it, too. The way the post dates were set up, it looks like they broke up the load among 2-3 folks and they batched it.
My client and I are both very appreciative to the team at ConvertKit.
I make no secret of the fact that I do not use ConvertKit. I am a FluentCRM guy. I am a massive fan of hosting and controlling my email list in-house. That said, if I was going to be using a third-party, hosted service for my email list, my favorite is definitely ConvertKit.
What I like about ConvertKit is that the platform offers the right balance of simplicity and power geared toward content producers. It does what’s needed, does it in a way which isn’t overwhelming to figure out, and does it well.
And clearly, their support people are on-point.
They went the extra mile for us – even knowing my client may not stick around.
And for that, I thought they definitely deserved a public shout out.