Be On A First Name Basis With Your Web Guy

I’m David Risley. I’m here to make your WordPress site purr like a kitten, and simplify everything for your website.

No language issues with offshore teams. No micromanagement. No wading through lists of freelancers you don’t know, wondering who you can trust.

Instead, just friendly competence to help you build and maintain your WordPress-powered membership site & business platform. By somebody who has been doing it for over 20 years.

How would it be if you were on a first name basis with your “web guy”? To always know who to go to when you need help with your website?

As you no doubt know, having a website means there’s some ongoing work to do. Things to figure out. Issues to deal with. It is just part of the gig, really. You’ve got backups, plugin updates, performance tweaks, dealing with security issues… and even just the random little updates you need to do.

You could do it yourself, for sure. Most people do. But, all too often, what ends up happening is that… it just doesn’t get done. Plugins don’t get updated. Performance tweaks don’t get done because the site’s owner doesn’t even know what to do. Or, the site could get hacked due to crappy hosting, out-of-date software, etc. And, the moment anything goes wrong, it becomes a huge “time suck” because the site’s owner doesn’t know what is going on.

Plus, there’s the risks of building a concoction of plugins that don’t even work very well together. Where you’ve built a real frankenstein site where you feel like pieces of it are held together with duct tape.

There’s WordPress support services out there. Most of them are kinda corporate looking. You don’t really know who is doing anything. There’s no real point of contact. Most of it is probably totally hands-off and automated and just very impersonal.

I wanted to try something different.

As a Concierge client, I will be personally maintaining your website. I’ll be your webmaster. When you need something done, you’ll know exactly who to ask. Plus, even when you’re not asking, I’ll be behind the scenes keeping things updated, tweaked, backed up and generally just running smoothly.

Best experience I have ever had with the digital technical world.

Working with David on my membership site has the best experience I have ever had with the digital technical world. He is extremely knowledgeable, easy to talk with and a great listener. Very capable and always ready to find the best solution. This is the best investment I have made in my business. Do not hesitate to sign up.
Cynthia Howard
Work Smart Consulting

Concierge Services For WordPress

I’m here to help you plan, build & manage your WordPress website.

Building Membership Sites

You can have a membership site that fits your specific needs, including videos, courses, document library, custom post types and more.


Developing Brand New Sites

Need a site build from scratch? You provide the content and the branding and I’ll handle the rest. Or I can just support you why you do it. Up to you.


Updating & Modifying Existing Sites

Need changes to the theme? New features & functionality on an existing site? Yep, I do that all that all the time.


Sales Funnels & WooCommerce

Need help with your online store? Need sales funnels, checkout funnels, and after-the-sale automations working as intended? You know I do that, too.

Website Migrations

Migrating to another host, dealing with email setup, DNS changes and other site launch support tasks.


Marketing Automation & Support

Need in-depth marketing automations, working with third-party services, and other workflow design? I do that, too.


Maintenance, Fixes & Updates

Keeping things updated and working, debugging when they don’t, fixing hacked sites, plugin configuration. Yep, I got it under control.


Strategy & Consulting

Helping you choose the best options for you and make the best technical decisions for your specific projects and budget.

Clients Get The Following…

Total Site Maintenance

I’ll take care of all the updates for you on a weekly basis. That includes all themes, plugins and Wordpress core. We also use visual testing and personal visits to your site to ensure nothing breaks on updates. And if it does, I’ll fix it for you.

Unlimited “First Name Basis” Support

Got questions? Hit a snag? Got a site problem and can’t figure out what’s happening? Just ask me. I’ll help you personally. Just shoot me an email. I’ll answer you there, record a quick video if needed, or just fix it.

Malware Protection & Firewall

Your site gets a safety net. Daily malware scans and immediate fix if any is detected. You’ll also get an integrated web application firewall… serving as a shield between your server and hackers/bots.

Daily Off-Site Backups

Yes, your web host keeps backups. But, you don’t want to blindly trust them. I’ll ensure your site is backed up and we can store those backups securely in the cloud. BlogVault daily backups are included. I’ll take care of it for you.

Access To Concierge Toolkit

Save money on subscription and support fees and get access to a bundle of thoroughly tested plugins for building and managing your site. Your site will be built using the highest quality software – without the hassle of multiple subscription fees. See the current toolkit.

Anytime Credits Discount

If you need any project work or ANY direct help with your site that goes beyond the scope of your plan, you get an automatic 30% discount on all purchases of Anytime Credits. Some Concierge clients join for this alone. Saves as much as $180 on 5 credits.

Fully Managed Hosting

Put your site in good hands with powerful hosting. No need to have your own hosting bill – I’ll pay for it. I’ll also deal with all the hosting headaches so you don’t even need to worry about it. Between xCloud and Rocket hosting, I got you taken care of.

Outgoing Email Service

Using something like FluentCRM to power your email list? Not only can I provide that system for you, but I can also power your outgoing email service and set it up for you. Powered by PostMark with some of the best delivery rates in the industry.

Hosting Support

Let me handle whatever comes up with your hosting, so you’re not left alone figuring out some stupid cPanel, DNS settings, or stuck in a live chat from hell. I’ll deal with your host and handle the nerdy stuff for you.

Performance Maintenance

WordPress sites need certain core maintenance actions done to maintain performance. This can include deleting spam comments, post revisions, database optimization, etc. Includes routine performance audits and maintenance.

ONEPass Membership Included

A ONEPass membership to Blog Marketing Academy is included… giving you access to all courses, all tutorials, all training videos as they are released do you can also be self-empowered with your site as a DIYer. If you want. ;)

Site Analytics

Google Analytics isn’t really free. They “spy” on your site’s data and all of your users for their own purposes. As a client, you’ll be able to use Fathom Analytics (normally $14/mo). Includes a traffic dashboard within WordPress and weekly email reports.

Automatic Image Optimization

Premium image optimization powered by ShortPixel, enabling faster performance by serving optimized images. No image limits. Just upload your image(s) and ShortPixel will take care of the rest.

Private Basecamp Project

Escape the clutter of our inbox with a private collaboration area powered by Basecamp. We’ll keep things organized via messages, tasks, file storage and a private chat. All fully private. Can also invite team members if needed.

It has made my life so much simpler and better.

Dave, It’s hard for me to identify exactly all the things you are doing monthly on my website. But tech has run so smoothly since I joined your monthly maintenance program it has made my life so much simpler and better. It clearly is making a positive impact on the function of my online business. Your monthly maintenance program, combined with the transition from Infusionsoft to Fluent CRM which you engineered and completed, has saved me $4-500.00 each month, likely in excess of $5000 yearly while greatly reducing my tech headaches AND at the same time helping my online business be more self reliant and digitally sovereign.From my earliest days using your One Page Business Plan until now, I have been thankful to have found you and your no bull”, tell it like it is, straight forward online business strategy that really works. If that were not enough, now you have made available your incredible tech skills to help me make my online business more profitable.
Chuck Gilmore
PowerToSing.com

Here’s Why…

If you become my client, then your site becomes my business. No, I won’t run it for you. That’s your job. But, I will alleviate the headache of dealing with WordPress. The headache of dealing with web hosting support people. The headache of updates, backups, performance, and all the rest. And I’ll be there for the little things that come up during the month where you could use some insight or a helping hand.

Save Money

Avoid piecemeal software subscriptions and purchases. Get guidance on what to use so there’s no wasted funds. I’ve got access to some of the best software on the market.. and we can use it on your project as needed.

Easy Communication

Clients tell me I’m super easy to talk to and pretty laid back. Oh yeah, and I speak English pretty well since I’m a native Floridian. ;) You and I will get along well.

Less Hassle

You will no longer be alone to figure out how to do things. Got a question or need some hands-on help? Just ask. I’m here to alleviate the hassle… so you can focus on your business and life.

Less Confusion

I’m good at keeping things simple. Let me deal with the complicated stuff so you don’t have to. I’m good at it. I (strangely) kinda like it. So, just let that me my job. I’m the simplifier.

More Focus

I’ve watched so many people over the years get stuck in the weeds on tech stuff on their sites… so much so they aren’t even doing what’s needed to grow their business. I’m here to help you focus on what’s important.

More Trust

My clients entrust me with their logins and their site. I take that seriously. I store things securely. I treat your site like I do my own. I will only do and recommend what is in your best interest.

Best decision I’ve made for my business in the past year or more.

Hands down, deciding to have David become my webmaster/tech guru was the best decision I’ve made for my business in the past year or more. He immediately diagnosed my tech issues, helped me upgrade the site on my current host, and did it quickly and efficiently. The monthly money I pay David is a bargain!
Jim Willis
Founder/Editor of Marcellus Drilling News

Chris Chippendale, PatientCentred.co.uk

How Concierge Saves Money…

In most cases, my clients actually save money by being part of Concierge. Plus, life is just easier. 😎 Let’s compare the cost of the included services if you were to get them on your own…

  • Rocket.Net Hosting ($30/month)
  • Daily Backups, Web Application Firewall, Bot Protection, Malware Protection by BlogVault – $149/year (or $12.41/mo)
  • Fathom Analytics – $14/mo
  • ONEPass – $99
  • Plugin Licenses – $1857/year (or $154/mo). You probably wouldn’t need them all, but still ;)
  • Automatic image optimization (by ShortPixel) – $9.99/mo

For all of it, that adds up to $220/mo if you were to get it all on your own. Of course, you probably wouldn’t need every plugin, but let’s take a very typical use case…

Take a typical membership site that I might build for a client. Common plugins would include FluentCRM, Fluent Forms, WP Fusion, Kadence Theme Pro. All of those use PRO licenses. The annual cost of licensing adds up to $572, or $47.66/mo. Add that to the fixed cost of the other services included in Concierge and that comes out to $114/mo.

Concierge Core can be gotten for just $99/mo. Includes much more. Plus, you don’t have the hassle of setting it up and maintaining it. You’ve got unlimited email support plus a 30% discount on any hands-on work you need me to do on your site.

Kinda makes sense, right? 😎 I built it that way on purpose.

There may be cheaper ways to do things. But, in the end, I’ve enlisted the finest tools for my clients. The best hosting. Privacy-friendly analytics. Highly reliable offsite backups and security protection. Only the best for my clients.

Concierge Plans

No contracts. Cancel anytime you want.

CORE

$99/mo

Includes core client services.

  • Total Site Maintenance
  • Daily off-site backups
  • Enterprise-level malware protection/scanning, site firewall
  • Site analytics via Fathom Analytics (with email reports)
  • Access to Concierge Toolkit
  • Email Support
  • Private Basecamp project for collaboration
  • Fully Managed Web Hosting
  • ONEPass Membership Included
  • Automatic image optimization
  • 30% discount on Anytime Credits
  • SMTP email service (transaction emails only)

PERFORMANCE

$199/mo

Everything from Core, plus outgoing email service for newsletters and marketing, ongoing care for site performance, and 60 minutes of hands-on work on your site.

  • Total Site Maintenance
  • Daily off-site backups
  • Enterprise-level malware protection/scanning, site firewall
  • Site analytics via Fathom Analytics (with email reports)
  • Access to Concierge Toolkit
  • Unlimited Email Support
  • Private Basecamp project for collaboration
  • Fully Managed Web Hosting
  • ONEPass Membership Included
  • 30% discount on Anytime Credits
  • SMTP email service (for ALL outgoing email marketing)
  • Performance maintenance (delete spam comments, database optimizations), performance audits
  • Automatic image optimization
  • 60 minutes development work included each month (no credits needed)

PLATINUM

$299/mo

Includes everything in other plans, PLUS 180 minutes (3 hours) per month of hands-on work (anything you need) without credits required. Can also use it to book calls with me.

  • Total Site Maintenance
  • Daily off-site backups
  • Enterprise-level malware protection/scanning, site firewall
  • Site analytics via Fathom Analytics (with email reports)
  • Access to Concierge Toolkit
  • Unlimited Email Support
  • Private Basecamp project for collaboration
  • Fully Managed Web Hosting
  • ONEPass Membership Included
  • 30% discount on Anytime Credits
  • SMTP email service (for outgoing email marketing)
  • Performance maintenance (delete spam comments, database optimizations), performance audits
  • Automatic image optimization
  • 180 minutes development work included each month (no credits needed)

Basic Care Only? Not ready for full Concierge service for your website? I also have a Basic plan which includes hosting, maintenance, backups and unlimited email support. Check out the Concierge Basic plan.

Don’t have ongoing needs? Credits can be used anytime for new development, support requests, booking calls, all on an à la carte basis. Click here to learn about Anytime Credits.

Common Questions

All clients get the services in the Core plan. It includes everything to make life easier so you don’t have to think about hosting, emails, plugins and all that.

On the Performance Plan, you’ll be able to send out all of your marketing emails, too. This means you can power your email list from FluentCRM and have all the outgoing email handled for you. No need to pay an outside email service provider. I’ll also do routine checks to optimize performance of your site, cleanup operations, and try to keep your performance scores up and core web vitals to make Google happy. Not only that, you’ll have up to 60 minutes of hands-on time on your site each month for whatever you need. You won’t have to buy credits. It’s included.

And as a Platinum client, you’ll have ALL of that. Plus… 120 minutes of hands-on work on your site. Also, we’ll talk each month in a private 1-on-1 call to discuss strategy, ways to improve your site, an answer any questions. You’ll also be able to text me privately if something comes up and email isn’t fast enough. I might be a bit crazy on that last one, but… we’ll see how it goes, right? 😉

I have begun using Basecamp as our central project management area for Concierge. This means you will have a private project inside of Basecamp where you and I will be communicating about your site. This includes a private message board, todo list, chat, etc. Of course, you will also be able to email me anytime, however Basecamp makes things much more orderly and simple. As you may imagine, it is easy to lose track of things with a lot of emails flinging around. 😇

Yes. You don’t HAVE to host with me and if you’d prefer to keep your own hosting, that’s completely fine. But, I found that it is easier for me to provide the best service if I have a great host. And my goal is to simplify. So, all Concierge clients have the option to host with me via Rocket.Net. They offer. some of the fasters WordPress hosting out there – and I’ve used a bunch of them. Your site will be in good hands.

Nope. I’d rather continue to earn your business and have a relationship based on mutual benefit. The last thing I’d want is for either you or I to be locked into something that isn’t working. So, there is no long-term contract with this service. You continue your Concierge service if you feel I am delivering the value you want. If not, you can cancel anytime.

In the event you decide to cancel, it’s pretty easy. If I am hosting your site, I will help migrate it to another host of your choice. If you are using any of our agency licensed plugins, I will deactivate the licenses so you will be responsible for support and updates moving forward. I will never break your site by removing anything. And lastly, I will stop maintaining your site for you. But, the site is always your’s to control… and if you ever cancel I will help you move your site anywhere you would like to take it.

Depending on your level of Concierge support, you will have a certain amount of “hands on” time on your site each month. This means I will get in there and take care of little issues for you that come up. The last thing I want to do is “nickel and dime” you for the little things, so I don’t have any intention of doing that.

This time does not stack up or accumulate. It is simply there to deal with things as they come up.

If we are going to be working on a project together or doing more extensive work, this is where service credits come in. As a Concierge client, you have an automatic 30% discount on service credits. And any credits you purchase do not expire.

I maintain a bundle of agency licenses to themes and plugins that I use and recommend to clients. Many of them I use myself in my own business. As a Concierge client, these plugins are available to you. They will not be automatically installed. We will review your site and your plan and work out what tools are the right fit.

Current Agency Software Bundle

WP Fusion ($247)
Woo Subscriptions ($199)
CartFlows ($129)
FluentCRM ($129)
Fluent Forms ($59)
LearnDash ($199
Kadence Theme & Blocks ($199)
PerfMatters ($24.95)
WP Social Ninja – $89

Elementor Pro ($59)
Advanced Custom Fields Pro ($49)
Presto Player ($99)
Ninja Tables ($59)
Rankmath SEO ($59)
PDF Embedder & Thumbnails ($40)
Simply Schedule Appointments ($99)
Updraft Plus Premium ($70)
MetaBox – $49

Total Retail Value Annually Of This Bundle: $1857.95

Generally speaking, Concierge plans are meant for one site at a time. But, I have several clients with more than one site. If you want Concierge service for those other sites, then it will be an additional $69 per site. Support time is shared among all sites on your plan.

No. If you are on a Performance or Platinum plan, the included time each month is for things as they come up for you. It is meant so that you don’t have to worry about credits unless we’re doing more extensive work together. While Anytime Credits do not expire, your monthly allotted time each month does not carry over month to month. Similarly, if you choose not to have a call with me for the month, it does not carry over on your account.

My goal is to continue to earn your business each and every month so you never decide to cancel. But, I understand things happen. The last thing I will ever do is hold your site hostage. If you decide to cancel, I will assist in migrating your site to hosting of your choice. In terms of plugins, I will never break your site by removing plugins which are being used. I will, though, deactivate licenses and it will be up to you to acquire your own licenses in order to continue to get updates. Your traffic data in Fathom Analytics will be deleted (although you can choose to take it over with your own account if you want). Basically, your site is always your’s and I will never hurt it. But, Concierge services would be discontinued if you decide to cancel and it will be up to you to provide replacement services.

Core
Performance
Platinum
Total Site Maintenance Includes routine updates each week with visual verification. Your site will always be updated.
Daily Off-Site Backups Your site will be securely backed up every single day by BlogVault
Malware Scanning / Firewall Daily malware scanning and web application firewall to protect your site from threats
Unlimited Email Support Contact us anytime with any question you have. You'll have personal help from somebody who knows your site well.
ONEPass Membership Get access to all of the courses and members-only training at the Blog Marketing Academy.
Site Hosting Fully managed hosting. Shared hosting on a virtual private server. Rocket hosting is the best WordPress hosting on the market.
Private Basecamp Project Private project collaboration via Basecamp between you and David. Easy to use, fully secure, and we won't lose stuff in our inboxes.
Automatic Image Optimization Automatic optimization of all images in your Media Library, for optimal site performance. Powered by ShortPixel.
Fathom Analytics Premium site analytics by Fathom. Easy to use. Avoids the privacy problems of Google Analytics.
Access to Agency Plugins Gain access to premium themes and plugins in our agency bundle, fully licensed. Save massive money by using our licenses instead of your own.
30% Discount on Anytime Credits Automatic 30% discount on credits and all packages, used for development work and strategy calls.
Outgoing Email Service (SMTP)*Reliable delivery of email from your site via PostMark. Power your site's transactional emails. Marketing emails includes on Performance and higher.
Performance Optimization Regular database optimization and performance audits. Raise your performance metrics and pass all core web vitals.
Included Development TimeTime spent working on your site or 1-on-1 calls. No credits necessary.
None
60 Minutes
180 Minutes
$99/month
$199/month
$299/month
  • Core plan only includes transactional emails. For password resets, receipts and other usual site emails. On Performance and Platinum, you can send marketing emails as well so you can get high-deliverability sending for newsletters and sales emails.
  • Development time billed through use of Anytime Credits. With Performance plan, 60 minutes of time is usable each month without any credits needed. On Platinum, you’ve got 180 minutes (3 hours!) of time included without any credits needed. Even at client rates, that would usually run $262.50.