In my time running online businesses, I’ve used various ways of handling customer support emails. Everything from just hanging my email address out on the website to using fancy helpdesk solutions.

I’ve used Zendesk, HelpScout, and Helpwise. I then decided to simplify things and just switch back to email. I’m now managing everything directly in FastMail and customers can just send emails or submit one of the many forms across this site (powered by Fluent Forms).

Well, my friends at WP Manage Ninja have released a brand new solution called Fluent Support. I use both Fluent Forms and FluentCRM already. I’m a fan of their products. I’m a fan of their development speed and accessibility. I also like how well-integrated their tools are.

Fluent Support adds to the mix. It is a Wordpress-based customer help desk. It integrates fully with several other Wordpress systems, but obviously works well with FluentCRM and Fluent Forms.

The potential of this for any Wordpress-based business is strong.

Consider this…

• Full, seamless integration with the CRM itself, so you have full display of all their tags, lists, and other CRM data. No need to look things up in separate screens.
• Use fully custom forms across your site… any of which can send support tickets to any of your support inboxes.
• You can have a nice support portal inside your site for logged-in users, with full ticket histories.

So, let’s take a look and see how this thing stacks up…