Your Basecamp project is the main place we talk. It keeps everything about your site in one spot, instead of buried in our inboxes.
The email address for technical services is techservices [at] blogmarketingacademy.com. I definitely prefer it if we keep things in Basecamp as much as possible, but I will always answer my email. 😇
Response Time
I typically respond within one business day, and usually sooner. Pro clients get priority handling and Platinum clients get first priority. At times of higher workload, things can slow down a little.
Keep in mind, a reply doesn’t always mean I’ve done whatever you asked for yet. But I’ll at least let you know I got it.
I don’t typically respond over the weekend. I do keep an eye on things, though. If there’s a real emergency (like your site is down), say “urgent” and I’ll get back to you ASAP.
I also still run other parts of Blog Marketing Academy. That means content, a newsletter, and so on. So, in terms of response time, just realize that I’m not always dealing with clients. Sometimes I have other things to do. 😉
If You Haven’t Heard Back… Nudge Me
I’m one guy, and every now and then something genuinely slips through the cracks on my end. If it’s been a day or two with no word, ping me again in Basecamp or send me an email.
You will never annoy me by following up. I’d honestly rather you nudge me twice than sit there wondering if I forgot about you. A quick “hey, did you see this?” is exactly the right move.
When In Doubt, Communicate 🙂
On bigger projects with multiple moving parts, information sometimes gets lost in translation or misunderstood. Or you’re left wondering what’s happening. Those gaps are too easy to fill with assumptions.
Never feel bad about bugging me. 😇 It could be a follow-up to see where things stand, or to make sure we’re on the same page. Missed or misunderstood messages do happen from time to time. We just need to work together to keep that to a minimum, and have patience when it happens. Whenever there is a doubt, please reach out.