I’m not going to spend a ton of time talking about Bluehost.
Yes, they are popular. Mainly because they have a heck of an affiliate program which entices a lot of bloggers to go out and say great things. But, trust me, they are saying that for the money. Anybody in this business knows Bluehost isn’t where you go for great hosting or great service.
Yes, Bluehost is convenient. They offer to do everything. It is a classic “all in one” host that can be all things to all people… and offer startup pricing of as low as $2.95/mo.
Yes, that’s cheap. But, you get what you pay for.
I’ve not only seen a lot of sites hacked on BlueHost, I experienced it myself.
Oh, and if your site is hacked into, they will blame you. And they will try to charge you money to fix it. Problem is, in almost all cases, it was their insecure server infrastructure that led to your site being open to attack in the first place.
In terms of support, they are scripted. They don’t usually know what they’re actually talking about. They will ask you things that are downright stupid as they work through their flowchart.
Site loadtime isn’t stellar.
I have very little good to say about BlueHost.
Any “guru” telling you how great Bluehost is for you is saying that only because of their fat commission check. That’s the truth.