Strategy

How To Handle Complainers And Rude Emails To Support

How To Handle Complainers And Rude Emails To Support

Got a nasty email from a reader or customer? Got a complaint? Maybe it is out in the public and you’re worried about the right way to handle it? This simple guide discusses the best ways to handle complaints in your online business.

Focus Mapping: An Exercise I Perform Every Morning Before I Get To Work

Focus Mapping: An Exercise I Perform Every Morning Before I Get To Work

In this video, I continue on the subject of my last video. In this one, I talk about focus mapping. This is a simple exercise that I do every single morning before getting to work. It guides me on the tasks I do that day, and most importantly… it helps me weed out the ones which are a waste of my time (or that I shouldn’t be doing). In this video, we go right to my screen and I’ll show you exactly how it works.

A Productivity Tool That Has Transformed My Work Day (HINT: It Isn’t Software)

A Productivity Tool That Has Transformed My Work Day (HINT: It Isn’t Software)

At the beginning of the year, I implemented a new productivity tool into my daily workflow. This isn’t a software based tool. And, as you can probably tell from the screenshot, it is actually just a simple black notebook. What do I do with this notebook which has provided a HUGE sense of focus to my daily schedule? Watch and find out.